If a teacher cannot login to Renaissance, verify the teacher record is setup correctly by working through these questions:

Is the teacher in the Renaissance database?

• Go to Users, View Personnel.
• Next to School, select your school from the drop-down list.
• Click Search.
• If the teacher is not found, e-mail the Coordinator of Library Media Services to have the teacher added to the database.

Is the teacher assigned to a class?

• From the Home page, select Courses and Classes.
• In the Course column, click the appropriate course.
• In the Class column, locate the appropriate class.
• If the teacher’s name is not listed in the Teacher column for that course, in the Team Teachers section for that class, click Add/Remove Team Teachers.
• Search for the teacher and click Assign.
• Verify the Product Access and Lead information is correct.
• Click Save.
• Repeat these steps for all classes to which the teacher needs access.

Does the teacher’s class have products assigned?

• From the Home page, select Courses and Classes.
• In the Actions column on the right, click Assign Products next to the appropriate course.
• Locate the teacher’s class. If no products are assigned, check the box next to each product that you want to assign.
• Check the box next to each class you want those products assigned to. (To select all classes, check the box next to the Class column heading)
• Click Assign and click Done.

Is the teacher entering the correct username and password?

• When logging in, teachers can click the Forgot Your User Name or Password link to recover forgotten information.
• If a teacher can still not login, follow these steps:
  • Go to Users, View Personnel and search for the teacher.
  • In the Action column for the teacher, click Select.
  • Verify the teacher is using the correct Username.
  • If the teacher password needs to be reset, click Edit Personnel Record Information.
  • Enter a new password twice.
  • Check the box next to “User must change password at next login.”
  • Click Save.