If a student cannot login to Renaissance, verify the student record is setup correctly by working through these questions:

Is the student in the Renaissance database?

• In the upper right corner, click your name, select Manage Apps & Users.
• Click Users and search for the student.
• If the student is not found, search the student information system (Infinite Campus) to verify the student is enrolled in your school with a schedule which includes Language Arts.
• If the student is not enrolled in your school or if the student does not have a schedule assigned, your scheduling administrator should be contacted.
• Once the student is enrolled with a schedule which includes Language Arts, the student will be added to the Renaissance database.

Is the student enrolled in a class with products assigned?

• In the upper right corner, click your name, select Manage Apps & Users.
• Click Users and search for the student.
• If no product is assigned, click your name, select Manage Apps & Users.
• Select Classes & Courses and click Search to view all classes.
• Look in the Products column for blanks. These are classes with no products assigned.
• Check the box to the left of the class and click Assign Products.

Is the student entering the correct username and password?

• In the upper right corner, click your name, select Manage Apps & Users.
• Click Users and click Password Report.
• Select a class to view Usernames and Passwords.
• Verify the student is using the correct Username and Password.