If a teacher cannot login to Renaissance, verify the teacher record is setup correctly by working through these questions:
Is the teacher in the Renaissance database?
- Go to Users, View Personnel.
- Next to School, select your school from the drop-down list.
- Click Search.
- If the teacher is not found, e-mail the Coordinator of Library Media Services to have the teacher added to the database.
Is the teacher assigned to a class?
- From the Home page, select Courses and Classes.
- In the Course column, click the appropriate course.
- In the Class column, locate the appropriate class.
- If the teacher’s name is not listed in the Teacher column for that course, in the Team Teachers section for that class, click Add/Remove Team Teachers.
- Search for the teacher and click Assign.
- Verify the Product Access and Lead information is correct.
- Click Save.
- Repeat these steps for all classes to which the teacher needs access.
Does the teacher’s class have products assigned?
- From the Home page, select Courses and Classes.
- In the Actions column on the right, click Assign Products next to the appropriate course.
- Locate the teacher’s class. If no products are assigned, check the box next to each product that you want to assign.
- Check the box next to each class you want those products assigned to. (To select all classes, check the box next to the Class column heading)
- Click Assign and click Done.
Is the teacher entering the correct username and password?
- When logging in, teachers can click the Forgot Your User Name or Password link to recover forgotten information.
- If a teacher can still not login, follow these steps:
- Go to Users, View Personnel and search for the teacher.
- In the Action column for the teacher, click Select.
- Verify the teacher is using the correct Username.
- If the teacher password needs to be reset, click Edit Personnel Record Information.
- Enter a new password twice.
- Check the box next to “User must change password at next login.”
- Click Save.